“Seeing how easy it was to create loan files, how easy it was to move them down the pipeline, seeing the possibility to automate emails and documents, the integration with our payment processing… From there, the conversation changed. It wasn’t “what can we learn”, it was “maybe we should make this bet”. I will always take a call with any vendor because even if you don’t pursue that vendor or that product, you could identify something that you haven’t thought of before,” recalls James Grantis, Director of Lending at Hosper Mortgage.
The open mind approach paid off as Hosper Mortgage became an early adopter of Automator and, after years on the platform, MA is now tightly interwoven with their daily operations. Initially, though, Hosper made sure that Automator ticked off their most important boxes. Their concerns about data privacy and sensitive information were addressed promptly and satisfactorily.
They also appreciated the two-way feedback exchange that helped Hosper optimize and improve their operations, and, in turn, helped Automator create some of the most widely-used features on the platform today.